Doing the Things That Don’t Scale

Doing the Things That Don’t Scale

A few weeks ago, I found an old box full of papers. I had actually forgotten what was in there – but as I opened it, memories came flooding back. There were photos, letters and even poems written dozens of years ago. In amongst the yellowing pages, something...
The Power of Building Customer Communities

The Power of Building Customer Communities

“Build it and they will come”, is the underlying message of almost every startup founder’s pitch. But with the stark reality of 90%+ startups failing in the first three years, it’s clear that even if you build the most beautiful, functional, user-centred “it”, they...
Giving International Women’s Day a Miss This Year

Giving International Women’s Day a Miss This Year

Over the past 10 years or so I’ve spent 3 International Women’s Days at the United Nations in New York City – showing off I know! I’ve attended events in Canberra and when in my home town of Sydney, been nominated for awards – for basically just doing my...
Five Digital Transformations that Deliver Results

Five Digital Transformations that Deliver Results

We all know the old story – that real business value and ROI isn’t achieved until your technology projects are not only implemented but “adopted” by your business users. And yet, communications, process and change management are often overlooked until digital...

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